All BSS/OSS articles
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Technology & ITFrom reactive to proactive: Ericsson and AWS bring agentic intelligence to OSS/BSS
Playbook: Legacy billing environments increasingly imperil CSP agility, yet ungrounded autonomy poses intolerable operational risks. Through an expanding collaboration with AWS, Ericsson is embedding governed, multi-agent artificial intelligence into production systems. Read how CSPs are already executing migrations and accelerating go-to-market…
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NetworkFastweb + Vodafone turns merged network into ‘city map’ for autonomous operations
Open access: Swisscom Italian OpCo is building a real-time network digital twin as foundation for reaching Level 4 autonomy by 2030. With systems integrator Celfocus, the operator set out how pairing agentic AI with this foundation is already delivering results.
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NetworkAfrica’s fibre boom needs a commercial operating model — not just more network
Open-access analysis: Building fibre across Africa is only the first hurdle; monetising capacity is the commercial test. From prepaid township offers to carrier-neutral wholesale platforms, operators need scalable operating models to turn network investment into services and returns. Draws on market evidence and ZIRA Group’s fibre and wholesale experience…
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InterviewNew Helium CEO channels Starlink with enabler platform debut
Helium’s new CEO Mario Di Dio talks with TelcoTitans about the provider’s new mobile virtual network enabler platform, why Wi-Fi is finally ready for prime time, and conversations with Starlink.
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OperationsBT says 75% of legacy fixed OSS retired after decade-long SRIMS overhaul
Now advanced on fixed-network inventory, data and process unification and simplification, digital OSS chief Ravi Ramachandran has set out how the operator’s graph-based SRIMS platform is intended to underpin automation/AI, digital twins, and NaaS revenue.
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NetworkOvercoming the OSS/BSS bottleneck: telcos’ AI transformation needs an event driven architecture
Are decades of disjointed OSS/BSS investments stifling telecom’s AI ambitions? Industry leaders at The Data-Driven Telco Summit explored how innovations like EDA are bridging the gap between legacy platforms and real-time, agentic AI operations. Learn more…
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NetworkP3 builds a RAN digital twin for Germany, using DT’s T Cloud
German consultancy is developing a sovereign RF digital twin that it says could help MNOs slash network optimisation costs and gain better visibility into increasingly complex mobile networks. Platform will combine crowdsourced network performance data with operator OSS and configuration data to predict the impact of network changes.
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Partnerships & AlliancesHrvatski Telekom infuses AI into enterprise biz with Beyond Now
Croatian operator to use Beyond Now solutions suite to create new capabilities for enterprise customers and internal teams. Telco targets operational efficiencies and user experience improvements, as CEO Nataša Rapaić seeks to accelerate AI adoption in line with parent Deutsche Telekom’s broader strategy…
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OperationsO2 readies Marvel-inspired Jarvis AI platform for summer launch
DTW Ignite: Efficiency-focused German operator is hoping to bring some Marvel Universe -style innovation to its ambitious IT transformation agenda. Project sees O2 unifying governance layer in partnership with close tech allies Tech Mahindra and Hansen.
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NetworkVodafone breaks out of PoC jail with autonomous networks ‘killer app’
DTW Ignite: Vodafone and Google Cloud are pushing beyond proof-of-concept theatre, setting out a ‘pragmatic’ blueprint for closed-loop operations where digital twins help build the trust required for real-world network autonomy.
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Strategy & ChangeAgents of change: Orange CIO Vermeulen spells out risks and rewards of AI
DTW Ignite: Koen Vermeulen says the use of AI agents will compress software development cycles and bring fundamental changes for telcos, removing constraints if bottlenecks are avoided.
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EventwatchDTW26: How two TM Forum Catalysts hope to tidy telcos’ AI model muddle
Up till now, many telco deployments of AI agents have been loosely coordinated and delivered mere ‘bolt-on’ point solutions for isolated use-cases. Two TM Forum projects driven by the likes of Telstra, DT, Jio, and Vodafone aim to bring some order to the chaos by creating frameworks for model consumption and agent governance.
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NetworkO2 Germany taps Blue Planet’s AI agents to automate network slicing
Joint proof-of-concept showcases 5G network slicing in minutes, rather than weeks, as O2 deploys Blue Planet AI agents.
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NetworkThe network autonomy dividend (when telcos replace tech milestones with business outcomes)
Are theoretical autonomy frameworks distracting telcos from real business results? Vodafone, Elisa, Telenor and Mavenir leaders are shifting the industry narrative from operational efficiency to scalable, intent-based revenue generation…
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NetworkWe built the networks. Now we must teach them to think.
The operating model that built today’s telecom networks is no longer sufficient: complexity has outpaced human execution. Celfocus’s Executive Chairman Luis Salvado believes that the industry must shift from application-driven to intelligence-defined systems — or risk being outpaced by hyperscalers already treating networks as orchestrated software.
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NetworkFrom flying blind to found revenue: digital twins ‘digitise the handshake’ of complex telecom infra
“Time kills deals”: senior infra figures from SBA, Vertical Bridge, Singtel‑owned NCS and digital‑twin specialist vHive argue that the next productivity unlock for cell towers lies in closing the reality gap between site and system — and that the first movers will dictate how the new order works…
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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EventsThe Future of AI in Telecom: Event-Driven Data, OSS/BSS Transformation & Sovereign AI
The Data-Driven Telco Summit 2026 — Panel Discussion 4 video: An AI agent that wouldn’t stop deleting emails. A CTO’s warning on ‘semantic debt.’ And an honest admission that the tech is ready but the business model might not be. The summit’s closing panel.
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EventsTelecom IoT in Action: AI, EDA and Real-World Use Cases
The Data-Driven Telco Summit 2026 — Panel Discussion 3 video: A Brazilian IoT operator with four million connections. A Wavelo project orchestrating drone fleets at ports. An AI system cutting accidents at US traffic lights. Three real deployments, not demos…
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EventsOSS/BSS Data Strategies for AI Success
The Data-Driven Telco Summit 2026 — Panel Discussion 2 video: Two-thirds of telco IT spend goes on legacy systems with no future. Appledore, Wavelo and Ciminko’s Koenraad Peeters on the architecture built to fix that — and why OSS/BSS isn’t actually dead