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Capita rewired for agentic AI — inviting telcos to follow

Strategy & Change

Capita: rewired for agentic AI, and inviting telcos onboard

With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.

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Network & Infra

Boldyn says London Tube mobile rollout ‘on track’ in latest progress update

Neutral host player updates says London Underground coverage programme to complete by end of 2026, within current timeframes but two years later than initially planned.

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Analyst Briefing

BTwatch: BT gets its AI wings, swoops on enterprise opportunity

Analyst Briefing: CEO Allison Kirkby happy with progress at the Group in the FY, but with the usual room for improvement across all divisions. B2B gets busy with AI, cybersecurity, and MVNOs at the fore; B2C gets mobile; and the ‘transformation’ machine rolls towards another 40,000+ job cuts…

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Financial & Performance

Telefónica sees early gains in Transform & Grow revival plan

Q1 FY26: Execs at trimmed-down and re-focused Telefónica claim already to be seeing positive results from its new, five-year strategic plan, announced late last year. Operational changes and exits from volatile markets have made the Group smaller, but also given management a more solid and predictable platform for growth, execs argue. 

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Products & Services

DT adds n8n’s workflow software to growing AI enterprise portfolio

Operator adds AI-powered workflow automation platform from investment n8n to its enterprise portfolio, as the Group continues push to create “full suite” of AI products for business customers.

Webinars on-demand:

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  • Gamma’s Edge Migrate: turning the UK’s PSTN switch-off into a strategic channel opportunity

  • The network autonomy dividend (when telcos replace tech milestones with business outcomes)

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  • From flying blind to found revenue: digital twins ‘digitise the handshake’ of complex telecom infra

  • Age of outcomes: Gamma empowering SPs with global expansion, portfolio diversification

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  • Vodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator

  • Network operators warned: kickstart automation now or risk devaluation

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  • BTwatch: BT gets its AI wings, swoops on enterprise opportunity

  • Vodafonewatch: marking UK MOCN milestones

  • EMEA Infrawatch: France fills data centre funding funnel

  • UK Infrawatch: Digi lands; CityFibre dials back; BT targets regional altnets

  • Deutsche Telekomwatch: AI stakes raised

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See more Analyst Briefings >

  • BTwatch Analyst Report #374 - May 2026

  • Telefónicawatch Analyst Report #202 – May 2026

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  • Vodafonewatch Analyst Report #245 - April 2026

  • BTwatch Analyst Report #373 - April 2026

  • Deutsche Telekomwatch Analyst Report #153 - April 2026

See more Analyst Reports >

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