All Digital transformation articles
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Strategy & ChangeCapita: rewired for agentic AI, and inviting telcos onboard
With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.
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Strategy & ChangeOrange cloud boss highlights need for AI ‘blueprint’ to drive tech’s traction
Philippe Ensarguet sees organisational change, not technology, as the biggest barrier to AI adoption at scale.
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Public AffairsDT strikes ‘balanced’ wage deal with trade union
Operator says new collective bargaining agreement with German union reps still leaves enough in the Group pot for network investment, despite acquiescence to wage rises and protection from dismissal for certain employees. HR chief Birgit Bohle describes deal as “balanced”, after DT execs have indicated previous framework was “too generous”…
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PeoplewatchT-Systems taps Indian talent pool for new AI chief
Appointment of Ramesh Revuru as Chief AI Officer reflects parent Deutsche Telekom’s wider AI push and underscores growing role of Indian operations in T-Systems’ delivery of projects and products. The provider has been on a major AI recruitment push as it looks to generate €200m in revenue from the tech this year…
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Network & InfraVM O2 says AI and digital twin are solving fixed network faults faster
UK operator is reducing its fixed network back‑office workload and speeding fault resolution through automated decisioning, having revamped its data architecture to support quicker insight and action…
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Network & InfraDeutsche Telekom steps up Europe NatCo integration
Chief Financial Officer Christian Illek says DT is getting “hands on” with its network of European businesses, in an effort to extract more efficiencies from its regional scale. Targets for ‘harmonisation’ include procurement, network roadmaps, and infrastructure assets. But full centralisation is off the agenda…
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PeoplewatchDeutsche Telekom Peoplewatch: Höttges shores up Board of Management with deal renewals
The latest roundup of DT people moves sees three top bosses sign up to new contracts and provide some steadiness and security after the recent sudden resignation of tech chief Abdu Mudesir. While greenlighting those deals, the Group’s Supervisory Board completes a tech-focused refresh of its own ranks. Elsewhere, T-Systems fills out its newly elevated defence unit and T-Mobile Poland and Telekom Deutschland make senior tech appointments.
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PeoplewatchDT poaches Allianz exec to lead domestic IT refit
Operator snags insurance giant’s Head of Global Enterprise & IT Architecture to lead high pressure, AI-infused transformation efforts at its German business…
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Partnerships & AlliancesTelefónica Tech taps CrowdStrike to give SOCs an AI upgrade
Operator adopts CrowdStrike’s Charlotte AI AgentWorks platform to help automate cybersecurity responses at Security Operations Centres. The partnership aligns with broader plans to invest more heavily in cybersecurity to drive B2B growth…
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Financial & PerformanceTelefónica FY25 in-depth: Transform & Grow to-do list remains long
Group maintains growth across FY25, but underneath headline numbers reports another mixed performance across ‘core’ quad of European OBs and Vivo, with Brazil and Spain in growth but Germany and UK searching for revival.
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Strategy & ChangeVodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
Case study explores how Vodafone Portugal partnered CMAS to overhaul legacy back office infra with w2bill streamlining workflows, securing sovereign data, accelerating time-to-market, and driving a thousandfold increase in monthly digital transactions.
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PeoplewatchOrange Peoplewatch: Group switches out security chief
The latest roundup of senior people moves at the French telecoms giant, including the appointment of a fresh Group-wide security chief to drive forward its trust-building mission, and a CTO switch-out in the telco’s domestic market.
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…
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Strategy & ChangeOrange’s AI supremo Steve Jarrett: ‘There’s no magic, it’s just doing our job’
Steve Jarrett, Orange’s Chief AI Officer, talks through how the operator is going to execute — and validate — the value gains it is targeting, as part of new Trust the Future strategy. Key challenges revolve around culture, data governance, and agent development and management, he says.
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Network & InfraNetwork operators warned: kickstart automation now or risk devaluation
Amid intensifying market consolidation, network operators can ill afford to be found delaying automation. A new white paper from FNT Software and Inmanta argues for an incremental strategy, coupling unified inventory with intent-based orchestration. Discover how BICS and Freedom Fibre leverage this ‘living model’ to slash operational costs and accelerate time-to-market…
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PeoplewatchDT−Orange procurement JV names new CEO
BuyIn appoints current finance and HR chief Michael Rubas as its new CEO, as Béatrice Felder retires. Move comes as the JV seeks to create additional value in the coming years through digitalisation and pricing optimisation…
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InterviewBoldyn’s marathon man: Brendan O’Reilly on building ‘win‑win’ shared networks for the UK
Interview: Boldyn’s UK&I CEO draws lessons from Olympic‑grade collaboration to map a shared‑success playbook — revealing how long‑term partnerships are set to underpin the UK’s 5G and national digital infrastructure leap, and where everyone, from MNOs to local government, wins together.
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InterviewFix telco CPQ to accelerate B2B expansion
Interview: Telcos have spent years modernising, yet enterprise quoting remains stubbornly manual and error-prone. CSG’s Greg Tilton lays out why generic CPQ fails at scale — and how going telco-native can unlock speed, margin control, and serious B2B upside, as well as restore CFO confidence…
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Suppliers & SCMAmdocs cements role in T-Mobile’s tech team
US services player becomes latest tech group to flag involvement in major customer IT refresh at T-Mobile, following Ericsson, OpenAI, and Netcracker.
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Analyst BriefingTelefónicawatch: Europe’s DNA re-code
Analyst Briefing: Round-up of developments at Spanish incumbent, as it continues efforts to secure regulatory change across Europe, cut back its presence in Latin America, and tap into growing demand for sovereign and secure infra. Read more…