All BT Consumer articles
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Products & ServicesUK fibre: TiVo’s Freely momentum unlocks altnet multiplay
Interview: As customer retention becomes paramount, UK fibre service providers are re-evaluating the strategic value of multiplay. Several altnets are at contract stage with streaming TV platform provider TiVo as sell-out success of the Freely-enabled Aero puck helps make the case for convergence…
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PeoplewatchBT Peoplewatch: UK rivals trade Networks R&D and SMB leaders
July 2026 edition, featuring: the introduction of VM O2’s Catherine Amran to lead BT’s small business segment; networks R&D fellow Maria Cuevas moving the other way; a new BT Mobile product lead being appointed, following the B2C relaunch; and Gavin Patterson picking up another boardroom seat.
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Operations‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting
DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…
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Analyst BriefingBTwatch: context-aware network mission gets moving
Analyst Briefing: Reza Rahnama has pitched the benefits of BT’s context-aware network ambitions for mission-critical comms; network slicing and L4S in the works as 5G SA the primary focus; EE’s lauded for role in ESN; Openreach lined up to bid on Welsh broadband mega-contracts…
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Analyst BriefingBTwatch: BT gets its AI wings, swoops on enterprise opportunity
Analyst Briefing: CEO Allison Kirkby happy with progress at the Group in the FY, but with the usual room for improvement across all divisions. B2B gets busy with AI, cybersecurity, and MVNOs at the fore; B2C gets mobile; and the ‘transformation’ machine rolls towards another 40,000+ job cuts…
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PeoplewatchBT Peoplewatch: Plusnet chief expands brief as multi-brand strategy makes mark
June 2026 edition: BT taps the banking industry for digital and transformation expertise; the renewed multi-brand strategy prompts pivots at Consumer; Openreach beds in nascent CX division; and a Data & AI vacancy opens up at BT Digital…
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Financial & PerformanceBT boss ‘having fun’ amid transformation challenge, industry noise, global turbulence
FY25–26: CEO Allison Kirkby relishing challenge two years in, claiming progress in place and runway for more through further cost-cutting, a B2B reset, and Consumer momentum leveraging Openreach strengths. Conversion still lacking, but management not short of optimism…
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Financial & PerformanceBT ‘on the right path’ but braced for near-term decline
FY25–26: Expectations set for marginal revenue decline in coming FY, but management confident in medium-term prospects as capex tapers and free cash flow balloons.
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Financial & PerformanceBT hunts for further cuts
FY25–26: after delivering its first £3bn savings goal ahead of time, and kicking on with another immediately after, BT has now expanded the programme by £700m and given itself an extra year to hit the new target.
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Financial & PerformanceBT’s retrenchment puts domestic struggles under the spotlight
FY25–26: BT claims to be delivering on its UK-focused, next-gen network-led strategy, but continues to struggle with outcomes as revenue falls and familiar problems in B2B hold the Group back.
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Financial & PerformanceFighting fibre with fibre: BT Consumer goes hyper-local in counter-attack against challengers
FY25–26: BT CEO Kirkby trumpets a marginal return to broadband customer growth as an early sign of a Consumer comeback.
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Financial & PerformanceBT’s TNT Sports write-down prompts a reset as exit options emerge
Losing flagship football broadcasting rights mean the joint venture is nearing a subscription revenue cliff edge, but prompts a TNT reset after years of massive rights payments and losses — just as BT’s subscriptions commitments draw to a close and exit options open up.
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Analyst BriefingBTwatch: filling out the B2B shop window
Analyst Briefing: as BT makes a return for consumers, BT’s B2B brand has got to work itself: nationwide slicing in the UK, and a new unified comms platform and STACKIT integration overseas. Elsewhere, a warning on sovereignty regulation from Colin Bannon, rival Vodafone’s UK bulk-up, and a quantum R&D milestone…
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Network & InfraBT to launch ‘nationwide’ network slicing for consumer and enterprise
BT will offer network slices later this year as it positions 5G SA as a monetisation engine, building on early use-case validation.
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Consumer (B2C)BT shifts ‘from build to brand’ as it leans back into heritage
CEO Allison Kirkby has ‘relaunched’ the consumer BT marque three years after it was sidelined, with a return to mobile and a renewed focus on the operator’s ‘most loyal’ customer base.
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PeoplewatchBT Peoplewatch: stores, service ops, and security reshuffles
April 2026 edition: another veteran networks research Fellow leaves BT; Openreach fills out CX and regional Service Operations teams; bricks-and-mortar stores get a new director; Ian Cheshire lined up for Ofcom chairmanship…
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Analyst BriefingBTwatch: the return of budget mobile?
Analyst Briefing: reports emerge that BT is preparing a consumer reversal, re-entering the no-frills mobile space and re-energising the BT brand. Elsewhere, Business CTO Colin Bannon makes a rare plea for more regulation; and Ofcom opens a compliance investigation…
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Analyst BriefingBTwatch: security, sovereignty take centre stage
Analyst Briefing: BT is expanding its UK sovereignty push with new services and capacity plans; security also gets a nod via a major leadership change said to enable ‘focus and scale’; and changes in the fibre world mean more subsidised build for Openreach…
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Analyst BriefingBTwatch: turning to AI for legacy migrations, future autonomy
Analyst Briefing: BT’s embrace of AI stretches to network autonomy and engineer scheduling; EE adds a Starlink tie-up to improve ESN emergency comms; and the Group finalises the Scottish WAN migration project…
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PeoplewatchBT Peoplewatch: data and API commercialisation brought under new leadership
March 2026 edition: a wave of end-FY changes sees BT tap Verizon for a Group-level strategy appointment; bring in a new network procurement lead; and move data and API commercialisation under fresh ownership. Significant changes at Consumer and Openreach, while BT alumni pick up exec roles elsewhere…